Shipping policy

At GlampGuard, we work hard to get your order packed and on its way as quickly as possible. Please review the details below for information about processing times, shipping rates, delivery estimates, and international orders.

Order Processing

Most orders are processed within 1–3 business days after they are placed. During product launches, promotions, holidays, or periods of high order volume, processing times may be slightly longer.

Orders are processed and shipped on business days only (Monday through Friday, excluding holidays).

Once your order ships, you will receive a confirmation email with tracking information.

U.S. Shipping

We currently ship throughout the United States.

Free Shipping Offer

We offer free shipping on U.S. orders over $139. To the lower 48 States.

Free shipping applies to qualifying orders after any discounts are applied and before taxes, unless otherwise stated.

Free shipping may exclude certain oversized items, remote delivery locations, or special shipping situations if applicable.

International Shipping

We also offer international shipping to select destinations.

Discounted International Shipping

Eligible international orders may receive up to 25% off shipping rates at checkout.

International shipping discounts may vary based on:

destination country
package size and weight
shipping carrier rates
order value

Discounted international shipping is not guaranteed on every order and may not apply to all countries or shipping methods.

Shipping Rates

Shipping charges are calculated at checkout based on your delivery address, package weight, dimensions, and selected shipping method.

We work to offer fair and competitive shipping rates for both domestic and international customers.

Delivery Estimates

Estimated delivery times vary depending on destination and carrier.

Typical delivery estimates:

U.S. orders: 2–7 business days after shipment
International orders: 7–21 business days after shipment

These are estimated transit times only and are not guaranteed. Carrier delays, weather, customs processing, and other factors outside our control may affect delivery times.

Tracking

Once your order has shipped, tracking information will be sent to the email address provided at checkout. Please allow some time for tracking updates to appear after the label has been created.

Customs, Duties, and Taxes

For international orders, customs duties, import taxes, VAT, brokerage fees, and other country-specific charges may apply.

These charges are the responsibility of the customer unless otherwise stated at checkout. GlampGuard is not responsible for delays caused by customs.

Incorrect Addresses

Please make sure your shipping address is correct before placing your order.

GlampGuard is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us due to an address issue, additional shipping charges may apply to resend it.

Lost, Stolen, or Delayed Packages

Once an order has been handed off to the shipping carrier, delivery is under the carrier’s control.

GlampGuard is not responsible for lost, stolen, or delayed packages caused by the carrier, weather events, customs delays, or incorrect address information. If your package appears to be lost or significantly delayed, please contact the carrier first, then reach out to us if you need additional assistance.

Damaged Shipments

If your order arrives damaged, please contact us within 5 business days of delivery at glampguard@gmail.com with:

your order number
photos of the package
photos of the damaged item(s)

We’ll review the issue and work with you on the next steps.

Split Shipments

In some cases, orders may ship in multiple packages depending on product availability, packaging needs, or item size. If this happens, tracking may be provided for each shipment separately.